Frequently Asked Questions

Q. 1.       How can I access my MedSave Card details?

Ans:- On MedSave website click on MTNL link. You should have your card number/policy number enter the same in the given field and press search.

Option – 1

To search for the details using either Policy/Card number:-

Option – 2

If you want to search the details using the Policy number, following screen will come up:-

 

After filling the “Enter Search” by either Employee Code, Name or PPO No. following screen will be displayed. The same screen will come up directly if you search the details using the card number. 

Click under Member Code “C__________        More Details->>  for details.

Q. 2.     What if I have not received my mediclaim card/misplaced it at the time of emergency?

Ans: You can print the card using the same link as mentioned above and click on “Print MedSave Card”

Q. 3.     How to check my sum assured?

Ans: Once you click on “C__________        More Details->>” following page will appear that will give you the complete details of the sum assured and the current balance.

Q. 4.       How can I check the status of my claim?

Ans: On the above displaced page click on “Cashless/Claim Status More Details”. The following page will appear:-

 

 

 

 

 

Q. 5.       How to check if any amount from my claim is deducted or not?

Ans: Click on “Deduct Amt” and the new window will open up with the details.

Q.6.       What if I loose/misplace my card number or policy number?

Ans: For assistance call our 24*7 Help Line Number: 39001234, Toll Free No: 1800111142 or 011-29521061-66 

Q.7.       Which number to call for assistance/claim intimation/checking status?

Ans: For any assistance/claim intimation you can call our 24*7 Help Line Number: 39001234, Toll Free No: 1800111142 or 011-29521061-66 

Click Here to Continue to check your Status